BUC International Corp.
Returns, Exchanges, Refunds, and Cancellations
Memberships to the BUCValu Professional online service may be canceled at any time. You may notify us of your intent to cancel via phone, fax, email, or website feedback. You will receive an email confirmation once the cancellation has been processed. If you do not receive a confirmation email, please contact us to verify that the service has been canceled. The cancellation will take effect at the end of the currently paid period.
New orders for the BUCValu Professional service may be canceled and a refund issued up to 1 week after the order was placed, provided that no more than 3 values have been viewed.
Ongoing BUCValu Professional memberships may be canceled and a refund issued up to 1 week after renewal provided that no more than 3 values have been viewed since the renewal date.
BUC Used Boat Price Guide and Premium Combo Package
Defective books may be exchanged at any time for a replacement book of the same edition (old editions are dependent on availability). We will ship a replacement book along with return postage for you to return the defective/damaged book to us.
Books damaged in shipping may be exchanged up to 30 days after delivery
Books may be returned for any reason up to 30 days after delivery. You are responsible for shipping costs to return the book(s).
Please contact us prior to sending books back to us for exchange or refund. Include your name, company name, customer number, and contact information with the book(s). Package the book(s) securely to prevent damage in shipping.
The books are sold as part of the BUCValuPro Premium Combo Package. This package includes the printed book and the BUCValu Professional service. If the service has been used to view no more than 3 values, then a full refund (less shipping) will be issued and the service canceled immediately. If more than 3 values have been viewed using the online service, then we will convert your online service to a 1-month membership and deduct the cost (currently $31.95) from your refund.
Refunds will be issued once we have received and processed the returned book(s). Orders paid by cash or check will be refunded via check. Orders paid by credit card will be refunded back to the card.